Return Policy

Refunds and Our Refund Policy

Ezrah’s Aid will always work with the customer to resolve any issues to the best of our ability. However, we also know that life happens and that there may be times when you may need a refund.

For a refund and cancellation request, you can contact us at Ezrahs.Aid@gmail.com. 

We do not accept any returns on fulfilled orders due to the nature of the products we produce. Equally, we cannot offer full refunds for projects that have already commenced or have been completed due to the need to compensate Ezrah’s Aid staff fairly.

We handle refunds on a case-by-case basis and do our best to stand behind the customer and care for their needs. We believe each customer deserves to be treated like our only customer, and we sincerely try to embody this ideology in every customer interaction. However, Ezrah’s Aid does not provide full refunds once we have commenced with your project.

Circumstances in which a refund/partial refund may be provided include, but are not limited to:

  1. In the event, Ezrah’s Aid does not produce a timely commencement of the project.

  2. Any reasonable reason if your order has not yet been allocated and started at the time of the refund request. Full refunds can only be issued when the project has not yet commenced. If your project has already commenced, please note that only a partial refund may be available and that the size of this refund will depend on the amount of work already completed.

Refunds, if processed, take between five (5) to fifteen (15) days to reflect on the customer’s end. Ezrahs.Aid@gmail.com will confirm approval for the refund request. You will also receive a refund notification via email at the original checkout time. Refunds can only be made through the original payment method used to place the order.

Please note that PayPal does not allow refunds once 180 days have passed since the initial transaction date. The effect of this is that we cannot offer monetary refunds to customers who have made payment via PayPal if such payment was made more than 180 days ago. In cases where an acceptable refund is sought after the timeframe allowed by PayPal, the customer will be offered credit with Ezrah’s Aid to the value of the refund that was granted.